This English translation is provided for information. If there is any difference with the French version, the French version prevails.
These terms of sale apply to every order placed on the vepix-tv.com website. Placing an order means accepting them.
1. Seller
Subscriptions are sold by Vepix TV, reachable at contact@vepix-tv.com.
2. The service
Vepix TV offers IPTV subscriptions giving access to TV channels and on-demand content, watched through a player app that the customer installs on their device (Smart TV, Fire TV Stick, Android box, Apple TV, smartphone, computer).
The customer provides the device, the player app and the internet connection. The speed required is explained in our guide What internet speed for IPTV.
Each plan states how many screens can be used at the same time: 1 screen for the 3, 6, 12 and 24-month plans, 2 screens for the 12-month 2-screen plan.
3. Prices
Prices are shown in euros on the Plans page. The amount displayed when ordering is the total amount to pay, with no extra fees. Vepix TV may change its prices at any time; the price that applies is the one displayed when the order is confirmed.
4. Ordering
- The customer chooses a plan and adds it to the cart.
- They enter their email address, first and last name, phone number and country of residence.
- They check the summary, then confirm the order.
- A confirmation email is sent to the address provided.
The contract is concluded when payment is received.
5. Payment
No payment is taken on the website. After ordering, the customer receives a secure payment link by email, which can be used with PayPal, credit card, Apple Pay or Google Pay. Payment is processed by the payment provider: Vepix TV never has access to card details.
The payment link is valid for 48 hours. An order that has not been paid within 7 days is cancelled, at no cost to the customer.
6. Access to the service
The login details are sent by email to the address provided when ordering, within 24 hours of receiving payment (usually within the hour). The subscription runs from that moment for the chosen length. It does not renew automatically.
7. Free 24-hour trial
A free 24-hour trial can be requested from the Free IPTV trial page, with no payment and no commitment. It is limited to one trial per person and per household. Vepix TV may refuse a request in case of abuse.
8. Right of withdrawal
The customer has 14 days to withdraw from the contract, without giving any reason. This period starts when the contract is concluded, that is, when payment is received.
To withdraw, the customer sends a clear statement of their decision to contact@vepix-tv.com before the period ends, with their order number. They may use the model form below, but this is not required.
Vepix TV refunds the customer within 14 days of receiving the request, using the payment method used for the order.
If the customer asked to receive their login details before the end of the withdrawal period, the amount refunded is reduced by the share corresponding to the service provided until the withdrawal, calculated in proportion to the days elapsed since the login details were sent (Article L221-25 of the French Consumer Code).
9. 7-day working guarantee
If the service does not work on the customer’s device and support cannot find a solution, the customer receives a full refund, provided they request it within 7 days of the login details being sent. This guarantee is in addition to the right of withdrawal and the legal guarantees. Details are given in our refund policy.
10. Legal guarantee of conformity
The customer benefits from the legal guarantee of conformity for digital content and services provided for in Articles L224-25-12 and following of the French Consumer Code. If the service does not conform during the subscription, the customer can have it brought into conformity or, failing that, obtain a price reduction or the termination of the contract.
11. Use of the service
The subscription is for personal and private use only. The customer agrees not to resell or share their login details, and not to exceed the number of screens included in their plan. In case of breach, Vepix TV may suspend access after an email warning that has gone unheeded.
Some content is for adults only. Access is prohibited to minors; it is the customer’s responsibility to protect them with the parental controls of their app or device.
12. Availability and liability
Vepix TV takes the necessary steps to provide a continuous, quality service. Occasional interruptions may occur, in particular for maintenance. Playback quality also depends on the customer’s internet connection, device and app, for which Vepix TV is not responsible.
13. Personal data
Data collected when ordering is processed in accordance with our privacy policy.
14. Complaints
For any complaint, write to contact@vepix-tv.com with your order number. We always try to find an amicable solution.
15. Applicable law
These terms of sale are governed by French law. In case of dispute, a consumer customer may bring the matter before the court of their place of residence or of the place where the service is provided.
Appendix: model withdrawal form
Complete and return this form only if you wish to withdraw from the contract, by email to contact@vepix-tv.com.
To Vepix TV, contact@vepix-tv.com:
I hereby give notice that I withdraw from my contract for the provision of the following service:
Plan: …
Ordered on: … / paid on: …
Order number: …
Name of consumer: …
Email address used for the order: …
Date: …
Last updated: 24 October 2026.