This English translation is provided for information. If there is any difference with the French version, the French version prevails.
Here are the cases in which you are refunded, and how to ask for a refund. This page summarises Articles 8 and 9 of our terms of sale.
Before payment
As long as you have not paid, you owe nothing. To cancel, simply ignore the payment link or reply to the order email: the order is cancelled after 7 days without payment.
The service does not work: 7-day guarantee
If the service does not work on your device and our support cannot find a solution, you receive a full refund. Make your request within 7 days of receiving your login details.
To help us help you quickly, tell us your device, the app you are using and the problem you see (a screenshot is welcome).
You change your mind: 14-day withdrawal
You have 14 days after payment to withdraw, without giving a reason. The refund is reduced by the days already elapsed since your login details were sent, in proportion to the length of your plan.
Example: for a 3-month plan at €20 (90 days), withdrawing 10 days after receiving your login details gives a refund of €20 × 80/90, or €17.78.
After these periods
After 14 days, the subscription can no longer be refunded, except for a lack of conformity of the service under the legal guarantee (see Article 10 of the terms of sale).
How to ask for a refund
- Write to contact@vepix-tv.com with your order number and the reason (7-day guarantee or withdrawal).
- We confirm receipt of your request by email.
- The refund is made within 14 days at most, using the payment method used for the order.
Last updated: 24 October 2026.